At Spare Parts World we want you to be absolutely satisfied with our service and the item/s you have ordered every time you shop with us. However occasionally we know you may want to return the item/s you have ordered.

We aim to provide you with as much information as we can about each product so that you can make an informed purchase decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 7 working  days of receipt as long as it has not been used and it is returned in its original undamaged packaging. If you do this you will have to pay the cost of returning the goods to us. We reserve the right to charge a re-stocking fee of up to 20% of the total goods value. In this instance, the carriage paid would also not be refunded.

Our Returns Address is:

Returns Department
Power Tool Centre (Spare Parts World)
Unit 3 Gilmoss Industrial Estate
Electric Avenue
L11 0EL

Please contact us before making any returns so we can advise you correctly. 

PLEASE ensure you tell us as many details of the reason for your return as this will help us to process your refund or replacement much quicker.

When returning your item/s please include a note with your order number, full name, address, phone number to help us contact you in the most appropriate and best way possible.